Privacy policy

Privacy Policy

Last updated: 8 May 2025

This Privacy Policy describes how Grace Vancouver (“Grace Vancouver”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website https://grace-vancouver.com/ (the “Site”), use our services, or communicate with us in connection with your use of the Site (collectively, the “Services”).

By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. Where legally required, we will notify you of significant updates and revise the “Last updated” date above. Continued use of our Services after such updates means you accept the revised policy.

2. Data Controller & Contact Information

For the purposes of applicable privacy laws, Grace Vancouver is the data controller responsible for your personal information collected through the Services.

Business Information

3. Legal Bases for Processing

We process your personal information based on:

  • Contractual necessity – e.g., processing and delivering your orders
  • Legitimate interests – e.g., improving our website, preventing fraud
  • Legal obligations – e.g., complying with tax or accounting requirements
  • Consent – e.g., for marketing communications where required by law

4. What Information We Collect

a) Information You Provide

  • Name, billing & shipping address
  • Email address & phone number
  • Payment details (processed securely by third-party payment providers)
  • Order details & preferences
  • Account login credentials (if applicable)
  • Customer service communications

b) Information Collected Automatically

  • IP address, browser type, and device information
  • Pages viewed and time spent on our Site
  • Cookies and tracking technology data

c) Information from Third Parties

  • Our eCommerce platform provider (e.g., Shopify)
  • Payment processors (e.g., PayPal, Stripe)
  • Marketing & analytics providers

5. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer support
  • Personalise your shopping experience
  • Improve and optimise our website
  • Prevent fraud and enhance security
  • Comply with legal obligations

6. Cookies & Tracking

We use cookies and similar technologies to operate our Site, analyse traffic, and provide relevant advertising. You can manage or disable cookies through your browser settings.

7. Sharing Your Information

We may share your personal information with:

  • Service providers (e.g., delivery companies, payment processors, IT support)
  • Marketing and analytics providers (with consent where required)
  • Legal authorities when required by law
  • Business partners in the event of a merger or sale of assets

We do not sell your personal information for monetary gain.

8. International Data Transfers

Your data may be transferred and stored outside your country of residence, including where our service providers operate. Where this occurs, we take measures to ensure adequate protection, such as contractual safeguards and appropriate security controls.

9. Data Security

We use technical and organisational measures to protect your information, including:

  • SSL/TLS encryption
  • Restricted access to personal data
  • Regular security monitoring

However, no transmission method is 100% secure.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to your personal information, request corrections, and withdraw consent where processing is based on consent.

To exercise your rights, contact us at support@grace-vancouver.com.

12. Children’s Privacy

Our Services are not directed to individuals under 16 years of age, and we do not knowingly collect their personal information.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Automated Decision-Making

We do not engage in automated decision-making that produces legal or similarly significant effects on you.

Cookie Policy

Last updated: 8 May 2025

This Cookie Policy explains how Grace Vancouver (“we”, “us”, “our”) uses cookies and similar technologies on https://grace-vancouver.com/.

1. What are cookies?

Cookies are small text files stored on your device that help websites function properly, improve user experience, and collect analytical data.

2. Types of cookies we use

Essential cookies

These cookies are necessary for the website to function and cannot be switched off in our systems.

  • Shopping cart and checkout functionality
  • Security and fraud prevention
  • Session management

Analytics cookies

These cookies help us understand how visitors use our website so we can improve performance.

  • Page views and traffic sources
  • Time on site and navigation patterns
  • General performance metrics

Marketing cookies

These cookies may be used to deliver relevant ads and measure ad performance.

  • Personalised advertising
  • Retargeting campaigns
  • Social media integrations

3. Third-party cookies

We may use third-party services that place cookies on your device, such as:

  • Our eCommerce platform provider (e.g., Shopify)
  • Analytics providers (e.g., Google Analytics)
  • Advertising partners (e.g., Meta/Facebook, Google Ads)
  • Payment providers

These third parties may process your data according to their own privacy policies.

4. Managing cookies

You can manage cookies by:

  • Adjusting your browser settings to block or delete cookies
  • Deleting stored cookies from your device
  • Using cookie consent preferences (if available on our Site)

Disabling cookies may affect website functionality.

5. Contact

Terms & Conditions

Last updated: 8 May 2025

These Terms & Conditions apply to all orders placed on https://grace-vancouver.com/ (the “Site”). The Site is operated by Grace Vancouver (“we”, “us”, “our”).

1. Company Information

2. Applicability

These terms apply to all offers, orders, and agreements made via our Site, unless otherwise agreed in writing.

3. Products

We strive to display products as accurately as possible. Minor differences in color or appearance may occur due to screen settings, lighting, or product updates.

4. Prices

All prices are displayed in the currency shown on the Site and include applicable VAT unless stated otherwise. Shipping costs are shown during checkout.

5. Payment

Payments are processed securely through third-party payment providers. Available payment methods are shown at checkout (e.g., credit card, PayPal, or other methods).

6. Shipping & Delivery

  • Orders are processed within the handling times stated on the Site (where applicable).
  • Delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by carriers, customs, or events outside our reasonable control.

7. Returns & Refunds

Unless a different returns policy is stated on the Site, you may request a return within 14 days of receiving your order, provided that:

  • Items are unused and in original condition
  • Items are returned in original packaging where possible
  • Return shipping costs are paid by the customer unless the item is defective or incorrect

Refunds are processed after we receive and inspect the returned item(s). Shipping fees may be non-refundable where permitted by law.

8. Warranty

We provide warranty as required by applicable law. Warranty does not cover damage caused by misuse, negligence, improper handling, accidents, or normal wear and tear.

9. Liability

To the maximum extent permitted by law, Grace Vancouver shall not be liable for indirect or consequential damages, loss of profit, loss of data, or delays beyond our reasonable control.

10. Intellectual Property

All content on the Site (including text, images, logos, and design) is the property of Grace Vancouver or its licensors and may not be used or reproduced without prior written permission.

11. Privacy

Our collection and use of personal information is described in our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes shall be submitted to the competent court in the Netherlands, unless mandatory consumer law provides otherwise.

13. Contact

If you have questions about these Terms, contact us at support@grace-vancouver.com.